FREQUENTLY ASKED QUESTIONS (FAQ)

About Our Products

1. What kind of products do you sell?

We specialize in high-quality statue figurines, including decorative collectibles, character figures, themed statues, and display pieces suitable for home, office, or gifting.

2. Are your figurines original products?

Yes. All our products are carefully sourced and described accurately. Product details, materials, and dimensions are clearly listed on each product page.

3. What materials are the figurines made from?

Our figurines may be made from materials such as resin, PVC, ABS, ceramic, or other durable materials. The specific material is always stated in the product description.

4. Are the figurines suitable for children?

Some figurines are collectible display items and may not be suitable for young children. Please check the product description for age recommendations.

Orders & Payment

5. How can I place an order?

Simply add your chosen product to your cart and proceed to checkout. Follow the on-screen instructions to complete your purchase.

6. What payment methods do you accept?

We accept secure payment methods available at checkout (such as card payments and other supported online payment options).

7. Can I modify or cancel my order?

If your order has not yet been processed or shipped, please contact us as soon as possible at:
unendodavenvn@gmx.net
We will do our best to assist you.

Shipping

8. Where do you ship?

We currently ship within Poland only.

9. How long does delivery take?

Orders are typically processed within 1–3 business days. Delivery usually takes 2–5 business days after dispatch, depending on the courier.

10. How much does shipping cost?

Shipping costs are calculated at checkout based on your location and selected delivery method.

11. Will I receive tracking information?

Yes. If tracking is available, you will receive tracking details via email once your order has been dispatched.

Returns & Damaged Items

12. What if my figurine arrives damaged?

If your item arrives damaged, please contact us within 48 hours of delivery and provide clear photos of the product and packaging. We will investigate and provide an appropriate solution in accordance with Polish consumer law.

13. Can I return a product?

Consumers have the right to withdraw from a distance contract within 14 days under EU consumer protection laws, unless an exception applies. The item must be unused and in its original condition.

For return instructions, please contact:
unendodavenvn@gmx.net

Contact

14. How can I contact you?

You can reach us at:

Email: unendodavenvn@gmx.net
Phone: +48 512 847 639

We aim to respond within 1–2 business days.